airlines on the quality of their customer experience – the sum of all experiences and interactions a customer has with a brand. In its most recent survey of the airline industry, the Temkin Group compared nine U.S. Impeccable customer service and customer experience How do you stack up against your competitors? Find what you do best and leverage that for all your customers to see. As of 2021, Southwest Airlines Pilots Retirement Savings Plan has over 10,000 active participants with plan assets totaling over $6.4 billion. In BrightScope‘s annual reports of the highest-rated 401(k) plans, Southwest Airlines continuously tops the chart each year, and currently earned BrightScope Rating of 93, placing it in the top 15% of all plans in its peer group. They also offer a ProfitsSharing plan and Employee Stock Purchase plan, as well as health and wellbeing rewards and quality medical, vision and dental coverage. For example, the company offers a 401(k) plan and match contributions dollar for dollar up to 9.3% of the employee’s eligible earnings. Southwest treats its employees well by backing the decisions of individual employees as well as providing everyone with quality benefits. Great customer service starts with happy employees In order to use these strategies, it is first important to understand how Southwest manages to be so successful both as a company and a customer service provider. This model of exceptional customer service can be extrapolated to fit the needs of almost any industry if you employ strategies that work for your business. Southwest has built an impeccable reputation by putting customers first and by making sure their employees are content and financially secure. In addition to its commercial and financial success, Southwest Airlines is known for its excellent customer service. Southwest Airlines serves over 11 million passengers a month, provides service to 45 states and hasn’t seen a red balance sheet since the Nixon presidency.
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